Privacy and Cookie Policy

This privacy policy sets out how East Coast Organics Ltd. uses and protects any information that you give East Coast Organics Ltd. when you use this website.

East Coast Organics Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

East Coast Organics Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2017.

What we collect

We may collect the following information:

  1. Name and address
  2. Contact information
  3. Order and delivery information

Please note we do not store any credit/debit card information on our system

What we do with the information we gather

We require this information to create and deliver your order, to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping.
  2. We may use the information to improve our products and services.
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, mail or social media. We may use the information to customise the website according to your interests.
  5. We will never share your personal data with third parties.
  6. All data is held in accordance with Scottish law.

Security

We are responsible for website transactions. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All information transmitted to us via the website is secured and encrypted using Secure Sockets Layer (SSL) technology.

PCI (Payment Card Industry) compliance

No credit/debit card information passes through our systems, and no credit/debit card information is stored by us in any form. All card data is transmitted and stored by SagePay® on their secure servers, using SSL technology. For SagePay's privacy policy, please see SagePay's privacy policy page.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to

East Coast Organics Ltd.
24 Boggs Holdings
East Lothian
EH34 5BD

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Use of cookies

Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping. Cookies can make websites easier to use by storing information about your preferences on a particular website. The information remains on your computer after the internet session finishes but you can delete them using some browsers, manually or using system utilities. Most internet browsers are pre-set to accept cookies.

If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. This site will work more efficiently if receipt of cookies is enabled but it will still operate correctly if you disable cookies.

This site uses cookies in the following way:

Strictly necessary

Our web publishing software use cookies to find out if you are logged in to our boxmaster ordering system, because there is added functionality made available to you if you are logged in.

Anonymous performance cookies

These cookies are set by the third party analytics software, Google Analytics, which collects information about the pages visitors go to most often, and if you encounter missing pages or broken links. This information is completely anonymous and it helps us improve how the website works.

Third party cookies

Our website may use third-party tools for other reasons, such as media display and social networking. Examples of third-party cookie usage are:

  • YouTube for embedded videos: YouTube may use cookies to check if you are logged in to their website so you can "Like" a video.
  • Share-This tool enables social sharing of our website content: cookies enable this tool to recognise if you are already logged into a social network or not.

These third-parties may also be using cookies to collect anonymous performance analytics like us.

How to turn cookies off

If you would like to turn off cookies, you can usually do this using your web browser.  Click the Help menu in your browser to find out how, or follow one of the links below for information about the specific browser you are using. Remember that cookies can be essential to the functionality of some websites (e.g online shops and services which you log in to) so make sure you are aware how your favourite websites are using cookies before turning them off for these sites.

Cookie settings in Firefox
Cookie settings in Chome
Cookie settings in Safari
Cookie settings in Internet Explorer

More information:
http://www.allaboutcookies.org/
http://www.youronlinechoices.com/uk/