Terms and Conditions govern your relationship with East Coast
Organics Ltd (a
company registered in Scotland no 297 585 and whose registered office
is at 24 Boggs Holdings, Pencaitland, East Lothian, EH34 5BD) and all orders
that you may make for the produce and products advertised for sale by
East Coast Organics (East Coast Organics, we or us) via our website,
www.eastcoastorganics.co.uk.Please read these Terms and Conditions carefully as they affect
your rights and liabilities under the law. By placing an order you
are deemed to agree to these Terms and Conditions.
reserve the right to revise these Terms and Conditions, so please
check periodically for any changes. If you do not agree to any
revised Terms and Conditions, please inform us and we will
discontinue your order.
order from East Coast Organics you must be over eighteen years of
age, or, if you are a business, you must be operated by a person over
eighteen years of age.
order from East Coast Organics you must register with us, otherwise
known as setting up an account. This account is not a credit account
and payment is required at least 48 hours prior to each delivery.
All details provided upon registration or at any other time must be
correct and complete, and you must inform us promptly of any changes
to this information. All personal and payment details are governed
Password and Security
issued with a password giving online access to your account, you will
be responsible for all activities and orders submitted under this
password. Do not disclose your password to anyone else. (Passwords
may be changed upon request.)
is accepted by valid credit or debit card least 48 hours in advance
to guarantee any delivery, or by cheque at least one week in advance
to allow time for clearing.
terms and conditions of our monthly payment scheme may be viewed ……
of credit/debit cards will be held on our secure server, and we make
every effort to ensure the security of these details. However, where
card details are emailed to us, we accept no liability for their
reserve the right to suspend or terminate deliveries to you if
payment is not in place by our stated deadlines.
order submitted via our website is not accepted by us until an email
is issued from us confirming this. Any order submitted by phone will
be accepted (or rejected) verbally by our staff. Your submission of
an order amounts to an offer to enter a contract to buy the goods
from us. When we accept an order, we do all that we can to fulfil
that order. However, products are subject to availability and we
cannot guarantee that all products will be available at the time of
accepting an order. If we are unable to deliver an item you have
ordered, the item will not be charged to your account, giving rise to
a credit, which may be offset against future orders. Credit may be
refunded to your card upon request, subject to a card handling fee.
products are subject to fluctuations in supply levels and prices.
We will endeavour to warn you of any changes to price or availability
of items, but we reserve the right to change our prices and products
as necessary. If you are a regular (repeat) customer, prices may
differ from when your original order was placed. We recommend that
you check our prices regularly via the website or by phone. Some
items may be sold by weight. Weights are approximate and for
guidance only, thus the weight you receive may vary from this guide
and the price charged will be for the weight of produce delivered.
a product from us carries with it the obligation to pay for it,
together with any applicable delivery charge, unless we receive a
cancellation or amendment from you before our stated deadline of 48
hours prior to delivery. You remain responsible for ensuring not
only that any such cancellation or amendment is issued to us, but
also that it is received by us before the stated deadline. Any
orders cancelled before the stated deadline will give rise to a
credit which may be offset against further orders. Credit may be
refunded to your card upon request, subject to a card handling fee.
Delivery of Products
will make delivery to your delivery address as stated when you
register or update that address. We reserve the right not to deliver
to all locations. You are responsible for making suitable
arrangements to receive your delivery and for giving us appropriate
instructions. In the event that your delivery is stolen from the
agreed delivery location or damaged there, we do not accept
liability, but may consider compensation at our discretion. Any
changes to delivery address details must be made before our stated
will advise you which day your delivery will take place. We will
endeavour to keep this day the same but reserve the right to change
it temporarily or permanently, and will advise you if we do so.
we are unable to deliver your order, or have to deliver late or on a
different day, for reasons beyond our control, we cannot accept
liability for any inconvenience or loss that this may cause.
for damaged, poor quality or wrongly delivered goods must be notified
to us within 24 hours of delivery, otherwise they may not be
considered. It may be necessary for us to inspect defective goods
and you will be notified if this is the case when a claim is made.
We will refund or replace defective goods notified to us within this
timescale, provided that the defect(s) have not been caused by
mistreatment, neglect or accidents caused while the goods are in your
ensure that all produce is stored correctly after delivery. Fresh
produce, except potatoes and bananas, should be kept chilled.
Coast Organics may suspend or cancel any accepted order or your
registration at our reasonable discretion or if you breach any of
your obligations under these Terms and Conditions. You may cancel
your registration with us at any time by phone, email or in writing,
provided that you give at least 48 hours’ notice prior to any
delivery. You remain responsible for ensuring not only that any such
cancellation is issued to us, but also that it is received by us
before the stated deadline.
content and programming of the East Coast Organics website is the
property of East Coast Organics. You may retrieve and display the
content of our website on a computer screen, store such content in
electronic form on disk or memory stick (but not on an server or
other storage device linked to a network) or print a copy of such
content for your own personal, non-commercial use. You may not
otherwise reproduce, modify, copy or distribute or use for commercial
purposes any of the materials or content on our website without our
Availability of the website
East Coast Organics aims to offer you the best possible service, we
make no promise that your website services will meet your
requirements and we cannot guarantee that the service will be fault
free. If a fault occurs, please report it to us and we will correct
the fault as soon as we reasonably can.
access to our website may be occasionally restricted to allow for
repairs, maintenance or the introduction of new facilities or
services. We will restore the service as soon as we reasonably can.
In the event that our website is unavailable, our usual order and
cancellations deadlines apply, so please notify us of any changes by
phone or email.
the best of our knowledge, the material included on this website and
any price lists or other product information source available from
this website are correct at the date of posting. Without prejudice
to your statutory rights, we cannot accept responsibility for any
errors or omissions or for the results obtained from the use of such
information or for any technical problems you may experience with our
website. If we are informed of any errors or omissions, we will
attempt to correct these as soon as we reasonably can.
accordance with paragraph 6, our sole liability for defective
products will be to replace those products or to refund the price of
those products. This liability does not apply to defects which have
been caused by mistreatment, neglect or accidents caused while the
products are in your possession. If you are a consumer, please note
that this does not affect your statutory rights.
will not be liable to you for any losses, including business or trade
losses (including loss of profits, loss of goodwill, loss of
reputation and loss of business), arising in connection with the
supply or products and related services or their use by you.
in this section seeks to limit or exclude our liability to you, where
you are a consumer, for negligence, breach of contract or breach of
statutory duty in respect of defective products.
in these Terms and Conditions limits or excludes our liability to you
for death or personal injury resulting from our negligence, or that
of our employees.
shall not be liable for any delay or failure in the performance of
our obligations due to events beyond our reasonable control, such as,
but not limited to, fire, flood, adverse weather, acts of God,
strikes, labour disputes, riots, civil unrest, accident, disruption
to energy supplies, equipment or supplier failure, road traffic
problems, terrorism or war.
Your Statutory Rights
you are a consumer (an individual acting outside of the course of
business or trade) there are certain terms implied into your contract
with us, which we cannot exclude or limit (for example, under the
Sale of Goods Act 1979 we have to supply goods to you which are fit
for their purpose).
is important for you to know that nothing in these Terms and
Conditions affects your statutory rights.
Terms and Conditions shall be governed by and construed in accordance
with Scots Law. The Scottish courts will have exclusive jurisdiction
over any disputes arising under or in relation to these Terms and
Use of the website
are asked not to use our website or our ordering facility for any
unlawful or abusive purposes and you shall be liable for any such
are a nut handling site,
Coast Organics Ltd
Boggs Holdings Tel/fax : 01875 340227
Lothian Website : www.eastcoastorganics.co.uk